Getting It Done Right

Matt Kramer
Issue: April 30, 2014

Where once many viewers of such Downton Abbey would have fantasized about and identified with the "upstairs" life of the upper class—a nd surely plenty of people still do——a good number of viewers now are more interested in the mechanics of impeccable service. Modern American life has never seen such an array of services performed at such high levels of accomplishment. Mind you, this isn't just a matter of top-tier restaurants; it's visible at many more mundane venues as well. Granted, this is far from universal, yet can anyone deny that an expectation for ever more professional service is increasing almost everywhere in America today? Wine Spectator's Matt Kramer explains.

For the full article, check out the new issue of Wine Spectator, on newsstands March 17, 2014.

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