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faq - insider and advance newsletters

Q. I can open the online newsletter, but the page is all black and I can't read any of the text. I'm getting an error message which says something about a color space. What do I do?
A. You have a version of Adobe Acrobat Reader that is too old. The Wine Spectator Insider and Advance require that you have installed Adobe Acrobat Reader version 7.0 or higher. Once you upgrade to a newer version of Acrobat, the newsletters will look normal. To get the latest edition of Acrobat, visit Adobe's download page.

Q. I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
A. Make sure that you have the Adobe Acrobat plug-in properly installed for your browser. If you aren't familiar with installing plug-ins for your browser, please visit Adobe's support page.

Q. When printing the document, the fonts don't look right or the text is misaligned on the printed pages. How do I print the document properly?
A. If you're using Windows, you can click "print as image" on your "Print" options box. Mac users should set their Adobe Acrobat print preferences to "print as an image."

Q. Where do I go to find out more information about Adobe Acrobat?
A. You can get more detailed help on Adobe's support page.

Q. I have an online membership, but I can't view the Insider and Advance.
A. Your browser may be set to not allow our system to recognize you (and your computer) as a current subscriber.

Try the following steps:
1. At the top of the site, next to the Wine Spectator logo, go to Log Out.
2. At the top of the site, next to the Wine Spectator logo, go to Log In.

In most cases, the above two steps will take care of the problem. If they don't, use our Cookie Test page to make sure that your browser is configured properly.

Q. How do I change my email address?
A. You can change the email address for our Insider and Advance email alerts (as well as all other emails sent to you by by visiting our email preferences page.

Q. How do I subscribe to Wine Spectator Insider and Advance?
A. The newsletters are included as part of a membership, which may be purchased here. If you are a current magazine subscriber, you are entitled to a significant discount on our online memberships.

Q. I have not been receiving the emails alerting me that the latest issues of Wine Spectator Insider and Advance are available. What is the problem?
A. First, make sure that you are signed up to receive these email alerts by visiting our email preferences page. In order to receive our email alerts for the Insider and Advance, you must answer "Yes" to the "Send me an email alert" options.

If both are set to "Yes" but you are still not receiving the emails, it is possible that our email notifications are being blocked by your personal email settings, or by your email service provider through an email filter. Please try adjusting the security settings on your PC and/or contact your email service provider to have them modify their security settings so that you can receive the email notification. Please also note that Wine Spectator Insider and Advance can always be accessed by going directly to the site's homepage. If these steps still do not resolve the issue, contact our customer support.

Q. How can I contact Wine Spectator regarding problems with my online membership?
A. You may contact us at any time via our Customer Care page. We will try to respond to your email request within 2 business days.


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